Our Team

Dawn joined Titleocity LLC in March 2018 as an Agent Advocate. She brings a wealth of experience to her role with a background in the marketing, real estate & auto industry. Prior to joining the firm, Dawn served as the Director of Marketing at a Michigan-based law firm where she was responsible for managing public relations, industry events, and helped launch a new title company. She holds her Resident Producer License and has held her Real Estate License.  She has prestigiously earned numerous industry-related awards since 2005 and resides in Bloomfield Hills with her husband and three children.

Heather’s 11 years in the title industry, and Bachelor’s in Business Administration, have brought extensive experience to the still growing Titleocity team.  Her background in Human Resources have aided her in achieving growth at Titleocity where she is now a massive asset as Agency Manager.  Heather is proud to share that since she has been with the company, Titleocity has received the Circle of Excellence from both First American and Fidelity.  Heather and her husband have two boys and reside in Metro-Detroit.

Sarah Bolander is our Director of Title Operations with six years in the industry. She is dedicated to advancing title/examination processes and supporting high-performing teams. She holds Title Producer’s Licenses in Pennsylvania, Michigan and Colorado. A Business Management graduate from Point Park University in Pittsburgh, Sarah continually expands her knowledge to contribute strategically to operations and mentor colleagues for collective success. She brings a collaborative, detail-oriented approach to delivering reliable title services and solutions. Based in Colorado Springs, CO, Sarah lives with her husband and three dogs.

Marisa Thompson is an Escrow Processing Team Lead at Titleocity. She is passionate about helping her realtor partners, buyers, and sellers navigate one of the most important moments in their lives. Marisa is dedicated to making each transaction smooth, stress-free, and positive, recognizing how meaningful these milestones are for everyone involved. She focuses on building trust, offering support, and creating a sense of confidence throughout the process. With a commitment to integrity and kindness, Marisa strives to make every experience memorable for the right reasons.

Patti Neault serves as the Closing/Post-Closing Team Lead, where she plays a critical role in ensuring the accuracy and integrity of every transaction. She oversees the post-closing process with precision, managing the flow of funds and balancing accounts with a level of expertise that comes from decades of industry experience.
 
A valued member of Titleocity since its early days, Patti brings more than 10 years of mortgage lending experience along with an extensive background as a Title Closer. Her deep industry knowledge and commitment to excellence have made her a driving force behind the company’s efficient and reliable post-closing operations.
 
Patti is known for her strong focus on process improvement and accountability. She has developed and implemented internal policies that promote consistency, professionalism, and speed across the team. Always willing to step in where needed, she is a dependable resource across departments and continuously works to refine workflows for optimal performance.
 
Outside of the office, Patti enjoys country living and takes great pride in the home she built alongside her husband, reflecting the same dedication and hard work she brings to her career.

Christa is a valued member of the Titleocity team, bringing a high level of dedication and client focus to the title industry. Her background in corporate event planning—managing complex logistics for major automotive accounts—provides her with a strong foundation in high-stakes project management and meticulous client service. She finds her role incredibly fulfilling and is committed to working hard to ensure a smooth, happy experience for every client.